By Cindy Coe
This new, 3rd version of the best-selling training for dedication relies at the groundbreaking training paintings of the overdue Dennis C. Kinlaw.В during this completely revised and up-to-date version the authors, Cindy Coe and Amy Zehnder truly convey that training is a confirmed process for making improvements to functionality in todayвЂ™s surroundings of extreme competitiveness for overall patron delight, non-stop development, and the force to bring enhanced services.
This publication contains the most up-tp-date training concepts and methodologies and gives details at the most recent definitions of what training is and how one can prevail at training. The authors take KinlawвЂ™s suggestion of tying training and dedication one step extra and make dedication to motion a part of a brand new training version. training for dedication deals a realistic, how-to advisor to training for an individual (no subject what their ability point) who desires to hone their training talents for various situations and utilizing a number of methods--face-to-face, with a digital group, at the fly, by way of telephone, or electronic mail.
training for dedication is full of effortless to exploit instruments, illustrative examples, and pattern training conversations that in actual fact exhibit tips on how to use the training approach, comprehend the underlying version, and increase the wanted abilities.
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Extra info for Coaching for Commitment: Achieveing Superior Performance from Individuals and Teams ,
Coaching Is/Is Not COACHING IS COACHING IS NOT Accountability Asking Caring Clarifying Direct Discovering Egoless Empowering Encouraging Listening Mutual Open-ended Possibilities Positive Powerful Proactive Relevant Supportive What they think! A one-time event Assuming Avoidance Blaming Controlling Disciplinary Action Discouraging Leading Limited Prescriptive Reactive Restrictive Rigid Sarcastic Solving Talking Telling Touchy-Feely What you think! Coaching Works The first reason for the ever-growing popularity of coaching, and possibly your interest in reading this book, is that coaching works!
Identifies expectations, standards, processes, and results and holds employees accountable to them. • Allows autonomy in achieving results. • Creates an environment in which employees are allowed to make mistakes and learn from them. indd 25 9/28/07 2:07:39 PM Coaching for Commitment 26 • Encourages innovation. • Is flexible and open to new ideas. • Encourages employees to expand on existing skills and build upon strengths. • Allows employees to figure out how to be successful and supports their efforts.
Good to see you! indd 29 9/28/07 2:07:40 PM 30 Coaching for Commitment PBC/ELWIN: “Thanks, Kao, I appreciate that, but I don’t know what you mean. I am already performing well above my peers. ” COACH/KAO: “Of course it is! ” PBC/ELWIN: “I am pretty happy where I am, Kao. I like my job, you, and the people I work with. ” COACH/KAO: “Elwin, I’m not sure I understand. You are one of my best employees and you don’t want to move up in the company? ” What is going on here? What values does Kao have that Elwin does not share with her?
Coaching for Commitment: Achieveing Superior Performance from Individuals and Teams , by Cindy Coe